Yes, I said what I said: “Ask for payment on the call”! Picture this: You’ve just had a 45-minute conversation with a potential client. You’ve poured your heart out, shared your expertise, and addressed all their questions and concerns.
She says:
Comment 1: She’s very interested in your services
Comment 2: She’s excited to get started with you
Comment 3: She also needs to call you back because she has to think about making the investment
Okay, comments 1 & 2 sound amazing but that last comment is making me think that I’m crazy. Hopefully, you’re thinking the same thing that I’m thinking. If you like it why won’t you buy it?
The scenario might sound familiar, and you’re not alone. Many entrepreneurs and business owners find themselves in this situation. They’re adept at building rapport, explaining their offerings, and generating interest, but when it comes to ask for payment on the call, hesitation creeps in. It’s time to change that narrative and learn the crucial art of closing the sale on the call.
Are You Wondering Why You Didn’t Close the Sale?
I’ll answer that question for you — YOU didn’t close the sale because you didn’t feel confident taking control of the conversation and asking for the payment once interest and excitement were expressed! Once again you didn’t ask for the payment on the call before she could blurt out comment #3: “She needs to call you back because she has to think about making the investment”
Confidence is Key
The missing link here is confidence — the confidence to take control of the conversation and transition smoothly from expressing interest to sealing the deal. It’s about believing in the value you bring and conveying that conviction to your potential client.
If you’ve successfully built a connection, addressed their pain points, and sparked their enthusiasm, you can guide them toward the payment step.
Navigating the Conversation
Imagine if, during that 45-minute call, you had taken the opportunity to lead the conversation towards the payment discussion. It doesn’t have to be an awkward or cringeworthy moment. Instead, it can be a natural progression, just like any other part of the conversation.
Ask For Payment On Call
Here’s how you can do it:
- Acknowledge their Interest: Begin by expressing gratitude for their enthusiasm and interest in your services. This reinforces the positive rapport you’ve built and sets the tone for a constructive conversation.
- Highlight the Value: Remind them of the value they’ll receive from your services. Reiterate the solutions you’ll provide and the benefits they’ll reap. This not only reinforces their interest but also justifies the investment.
- Overcome Objections: Address any concerns they might have about making the payment. Whether it’s budget-related or uncertainty about the commitment, calmly address these objections with empathy and solutions.
- Offer Multiple Options: Present different payment plans or options, showing flexibility and catering to their preferences. This makes the decision-making process easier for them.
- Ask Directly for the Payment: With confidence, ask for payment. Make it a natural part of the conversation. For instance, “Given your excitement and the value you see in our services, are you ready to move forward and secure your spot?”
The Roadmap to Success
Here’s the good news: You can learn how to sell your services and products in an authentic and non-cringy way. In fact, I just did a lesson on this very thing and gave the BOSS LADIES in my mentorship program a fail-proof roadmap so that they never let money slip through their hands again. I’ll be happy to share the tea with you too! Be sure to bring it up in our 1-on-1 Roadmap session! Schedule your session and make the sale next time!